Skip to main content
StriivaSign In
LEGAL

Terms of service

The rules that govern using Striiva.

Last updated: 2 July 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a legally binding agreement between you and Striiva ("Striiva", "we", "us") governing your use of the Striiva mobile app and website at striiva.com (together, "the Platform"). By accessing or using the Platform, creating an account, or making a booking, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Platform.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a contract under Indian law to use the Platform and to make a booking or payment. If you are under 18, you may use the Platform only under the supervision of, and with a booking made by, a parent or lawful guardian who accepts these Terms on your behalf. By using the Platform you represent that you meet these requirements.

3. Our Services

Striiva provides an online platform to discover and book sports venues, join pickup games, and create or join teams and tournaments in India. We act as an intermediary that connects players with venue owners and tournament organizers. We are not the owner or operator of the venues and do not organize the third-party tournaments listed on the Platform, except where expressly stated.

4. Your Account & Responsibilities

  • You must provide accurate, current, and complete information when creating your account and keep it updated.
  • You are responsible for all activity that occurs under your account and for keeping your login (phone number, OTP, or Google account) secure.
  • You must notify us promptly of any unauthorized use of your account.
  • You may hold only one account unless we agree otherwise, and you must not impersonate any person or entity.

5. Bookings & Payments

  • All payments on the Platform are processed through our payment gateway, Razorpay. By making a payment you also agree to Razorpay's terms.
  • Bookings are confirmed only after successful payment and are subject to slot availability at the time of confirmation.
  • A platform fee may be added to or included in the price shown, and applicable taxes may apply. The total payable is displayed before you confirm.
  • Prices, availability, and venue rules are set by the venue owner and may change until a booking is confirmed.

6. Cancellation & Refund Policy

Unless a venue or tournament states a different policy at the time of booking, cancellations are refunded on the following scale, based on the time before the scheduled start:

  • More than 24 hours before — 100% refund of the booking amount.
  • Between 12 and 24 hours before — 50% refund.
  • Less than 12 hours before — no refund.

Refunds are made to your original payment method through Razorpay and typically reach you within 5–7 business days. Platform fees and payment-gateway charges may be non-refundable. If a venue owner or organizer cancels a confirmed booking, you are entitled to a full refund of the amount you paid.

7. Venue Owners & Organizers

  • Venue owners and tournament organizers are responsible for the accuracy of their listings, prices, availability, and for the quality, safety, and legality of what they offer.
  • To receive payouts you must complete identity and bank verification (KYC) and provide accurate PAN, GST (where applicable), and bank account details.
  • Payouts for completed bookings and registrations are settled to your verified bank account, net of the platform fee and applicable taxes, according to the payout schedule shown in your dashboard.
  • You are responsible for your own tax and regulatory compliance in respect of the income you earn through the Platform.
  • You must honour confirmed bookings and registrations and must not engage in discriminatory, unsafe, or unlawful conduct.

8. User Conduct

You agree not to:

  • Provide false information, impersonate others, or engage in fraudulent activity or payments.
  • Harass, threaten, or harm other users, venue staff, or organizers.
  • Post unlawful, defamatory, obscene, or infringing content, including fake reviews.
  • Interfere with, disrupt, or attempt to bypass the security of the Platform, or use bots or scraping tools.
  • Use the Platform for any purpose that is unlawful or prohibited by these Terms.

9. Intellectual Property

The Platform, including its name, logo, software, design, and content (excluding user-generated content), is owned by Striiva or its licensors and protected by law. You may not copy, modify, distribute, or create derivative works without our permission. You retain ownership of content you upload but grant Striiva a worldwide, royalty-free licence to host, display, and use it as needed to operate and promote the Platform.

10. Disclaimers & Limitation of Liability

The Platform is provided on an "as is" and "as available" basis without warranties of any kind. Striiva is not responsible for the acts, omissions, quality, safety, or conduct of venue owners, organizers, or other users, or for any injury, loss, or damage arising at a venue or during a game or tournament. To the maximum extent permitted by law, Striiva's total liability arising out of or relating to the Platform is limited to the total fees you paid to Striiva for the transaction giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

11. Termination & Account Deletion

You may stop using the Platform and delete your account at any time via Profile → Privacy & Security → Delete Account, or as described on our Delete Account page. We may suspend or terminate your account if you breach these Terms, engage in fraud or unlawful conduct, or where required by law. Provisions that by their nature should survive termination (including payment obligations, limitation of liability, and governing law) will continue to apply.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to any applicable consumer-protection rights, the courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Platform.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app. Your continued use of the Platform after an update means you accept the revised Terms.

14. Grievance Officer & Contact

For questions about these Terms, or to raise a grievance as required under the Information Technology Act, 2000 and the Intermediary Guidelines, 2021, contact: